Dawn Hays, CPCU SCLA AIC – Workers’ Compensation Claims Supervisor, UFG Insurance

Dawn Hays is a Workers Compensation Claims Supervisor with UFG Insurance in Cedar Rapids, Iowa & is honored to serve as a leader to some of the best claims experts in the industry.  

Dawn’s career path started in advertising.  A temporary detour into the field of insurance has resulted in a permanent 28-year journey of personal and professional fulfillment.

She is an advocate for continuing education and ethical business practices.  Her development strategy is to recognize talent and provide opportunity support to team members building their own careers. Dawn has been a past speaker at local, regional, and national continuing education events as a subject matter expert in best claims handling practices, investigation, negotiation, subrogation,  alternative dispute resolution & litigation.  She is an Iowa City native & graduate of The University of Iowa with a Bachelor of Liberal Studies degree in Organizational Studies & a Leadership Certificate. 

Session Description:

This session will provide high-level awareness of activity within the workers’ compensation system of Iowa. Also included will be highlights of the best practices for employers and claims professionals to mitigate the potential for litigation exposure.